Shipping & Returns

Returns Policy

If you need to make a return, we’re here to help—as long as the items are unused, in the same condition you received them, and returned in their original packaging. If your order arrived damaged or the packaging was compromised, just email us a photo at nailmall.online@gmail.com and our team will take care of it from there.

Not thrilled with your purchase? (We’re surprised too!) Reach out to us—we’d love the chance to make it right before you go through the return process. If you still need to send something back, you have 14 days from the date you received your order to do so.

Please note: all returns and exchanges are subject to a 20% restocking fee.

For safety and hygiene reasons, we cannot accept returns or exchanges on polishes, gels, powders, liquids, furniture, clearance, items without tamper-proof seals, or any electronics.

Shipping

We can ship to virtually any address in the United States except for Alaska, Hawaii & Puerto Rico. Note that there are restrictions on some products, and some products cannot be shipped to certain states.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Free Standard Ground Shipping on orders over $150 (Continental U.S. Only)
*Must meet minimum AFTER discounts are applied. Must select standard economy option.